BondiBet Casino - Player’s winnings from bonus play have been forfeited.

Casino has voided $1353 and approved $100. Reason given is winnings were made with bonus money. Deposited $70 and received 75% bonus. I believed I played through wager requirements. I have sent a number of emails asking for exact details responses vague or no response.

Dear Jodie,

I’m very sorry to hear about your problem with the withdrawal of your winnings from the bonus play. I checked the casino’s website, but, unfortunately, I couldn’t find any bonus that would offer 75% of the player’s deposit. Please, could you send me a link with the specific bonus that you have used? However, it would be helpful, if you could also forward to me any relevant communication between you and the casino regarding their standpoint and reasons why the bonus winnings have been capped at $100. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello,

The Casino had confirmed  they made a mistake and informed me the balance $1353 (minus a further deposit fee) will be paid to me within 5 to 9 business days.

Hopefully this will be the case. I did receive the $100 - $25 depisit fee, being $75 in my account today.

Fingers crossed they will honour the further payment.

Dear Jodie,

Thank you very much for your quick response. I’m very happy to hear that this case has a potential to be resolved in your favor soon. Please keep me updated. Thank you very much in advance and have a wonderful day.

Best regards,

Petronela

Dear Jodie,

We are extending the timer by 7 days. Could you share any update? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Thank you very much in advance.

Best regards,

Petronela

Hi, the casino paid out the money  which was great. Then sent an email a few days later stating they were closing my account permanently...lol.

Makes you wonder how many times they have done this.

Thanks to you all for your help.

Dear Jodie,

We are glad to hear that your issue got resolved. Just in case you wish to continue investigating why your account has been closed, please let me know, otherwise we will mark this case as 'resolved' in our system.

Best regards,

Petronela

Dear Jodie,

Thank you for using the Casino Guru complaint resolution center. Since you didn’t ask us to continue the investigation, we will now mark this complaint as 'resolved' in our system. We are glad that your issue got solved.