The player from New Zealand had his account blocked without further explanation. The last requested withdrawal has been pending for more than two weeks. Player’s complaint has been resolved successfully.
BondiBet Casino - Player’s account has been disabled.
Amount: A$1,700
BondiBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
BondiBet Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear Ben,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Did you receive any explanation from the casino why your account has been deactivated?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
I am fully verified, and when I withdrew the 1700AUD CASH BALANCE I went through an even further "random" verification check, where my account was further verified. `This is not bonus balance but was withdrawn to me via bank transfer, but still nothing . I was banned 5 or so days after my withdrawl with this email;
We hope this email finds you well.
After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your SpartanSlots account, in accordance with the following rule in our Terms and Conditions:‘2.6.4.
The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.
’Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.Regards,
SpartanSlots Support Team
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3 years ago
Dear puppet111,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
you may close, payment took 20days but finally arrived. still banned for no reason though
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3 years ago
As the complaint has been successfully resolved, funds paid even if the account remains blocked, we will now close it as ‘resolved’ in our system. Thank you very much, puppet111, for your feedback and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
