BondiBet Casino - Player’s account has been disabled.

Hello, good day, bondibet casino accidentally disabled my account after fulfilling the rollover of a bonus and obtaining a profit of 100 dls, I made accounts in your casino and in other casinos of your "family or franchise" (richcasino, 7reels, 7spin ) which nowhere says that it is illegal to do that, at no time did I make how many duplicates with my data or with data from someone close to me, so I can't find the reason why my account has been disabled, other than the echo having beaten them, I have already noticed a lot of negative comments from these casinos but I didn't think it was true that they blocked you for beating them, greetings.

Dear Mirella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account, or you’ve accumulated winnings from a free bonus? Did you receive any explanation from the casino why your account has been blocked and winnings confiscated?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Hello, good morning, I have not made a deposit yet, as I was waiting for my account to be verified. As I mentioned, I complied with the rollover and generated profits of more than 100 dollars, from the casino I did not receive any mail, or call or text message, on the contrary I sent them an email to support for an explanation, but reading a complaint similarly I realize that it is a waste of time. Thanks for your time, regards.

Thank you very much, Mirella, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mirella,

I looked at your complaint and will do my best to help you. I would like to invite BondiBet Casino into this conversation. Can you please specify why did you block player’s account?

We would like to ask the BondiBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Well, they did not respond to the emails that I sent directly to them, they should not recommend this type of fraudulent casinos, speak ill of you casino guru, regards.

Hi Mirella,

Apologies for the late reply, but apparently we are having some issues posting here as our initial reply did not got posted.

We have contacted the casino regarding the reason for the account have been locked.

Your account is linked to another account open several months ago, both accounts have no deposits made and are currently locked.

Kindly note that your account is in breach of the Terms and Conditions item 2.1.13. You are only allowed to have one Account per household, per address, per computer and per IP address. If more than one person in Your household has an Account You risk any winnings being void and being banned from the Casino.

The fact that you have not deposited in any of the accounts give us very little room to dispute this with the casino.

Let us know if you have any further information to add.

Kind regards,

Bondibet Support Team

They are blatantly disregarding the truth, there is no one who has another account in my household, since I only live with my two daughters of 8 and 2 years of age, I do not share my internet with anyone else nor do I lend my cell phone to anyone more, they are really cynical when they invent that supposed linked account just to not pay what they earned, I ask them to check the supposed duplicate account they are going to come up with that for reasons of handling personal data they cannot give me that information, all Those casinos are dedicated to scam people and you help them by publicizing it because already reading the complaints of other people was so that you would not continue advertising them but they do it even knowing that they defraud their users casinoguru, I do not recommend that you waste your time in casinos like 7 reels, 7 spin, casinomoon, spartan casino, and all of them

Dear Casino,

please provide relevant documentation to my email: viliam.v@casino.guru which shows that player is having multiple accounts.

Good day Guru Team,

Just sent you the proof of multiple accounts.

Regards,

Bondibet Support Team

Dear Mirella,

Casino provided relevant proof that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.