BondiBet Casino - Player’s account has been closed.

uploaded 400 accidentally and asked for a refund, they said they would and refunded the 400 a week later but instantly charged me again for a dollar more. Now my account is closed and there is no way to contact them other than email to which i received no response.

Dear Jeremy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have received your refunded funds, but they disappeared again later? Did you receive any explanation from the casino why your account has been closed? If yes, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Jeremy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.