Bonanzino Casino - Player's withdrawal request is delayed.

I currently have a balance of $5,117 on this casino site, but it has been several days since I made a withdrawal request, and the funds have not yet arrived in my account.

The issue is that there has been no action taken in response to my inquiry. The live chat is always unavailable, and although I received one email response, I have not heard back regarding my subsequent inquiries.

I would appreciate it if you could do something to get in touch with me.

Dear kassan7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bonanzino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please provide a screenshot of the withdrawal request as it appears in your player account with the status visible?
• Have you contacted casino support and requested assistance? With what result?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas