The player from Switzerland deposited PLN 100 and converted it into 10k but had his account blocked after requesting a withdrawal of 2k. He received only his initial deposit back.
The player from Switzerland deposited PLN 100 and converted it into 10k but had his account blocked after requesting a withdrawal of 2k. He received only his initial deposit back.
The player from Switzerland deposited PLN 100 and converted it into 10k but had his account blocked after requesting a withdrawal of 2k. He received only his initial deposit back.
Hi, I deposited PLN 100 with Skrill yesterday without using any bonuses - I made 10k out of it. I ordered a payment of 2k. They blocked my account and sent me back PLN 100 - a daylight scam.
Hi, I deposited PLN 100 with Skrill yesterday without using any bonuses - I made 10k out of it. I ordered a payment of 2k. They blocked my account and sent me back PLN 100 - a daylight scam.
Dear KRYSTIANCIU1212,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bonanza Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear KRYSTIANCIU1212,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bonanza Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hello. I played only slots.
Please check attachments about contact with casino.
Hello. I played only slots.
Please check attachments about contact with casino.
Dear KRYSTIANCIU1212,
Dear KRYSTIANCIU1212,
Hello, answers below
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) - i played only slots.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino? - Yes i use my family wifi connection so some persons from my family can do this.
Could you please advise if you have passed the KYC verification? - They didn't ask me to verify KVC, so I haven't done it yet, but it's not a problem for me to do this.
Hello, answers below
What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) - i played only slots.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino? - Yes i use my family wifi connection so some persons from my family can do this.
Could you please advise if you have passed the KYC verification? - They didn't ask me to verify KVC, so I haven't done it yet, but it's not a problem for me to do this.
Thank you very much, KRYSTIANCIU1212, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Thank you very much, KRYSTIANCIU1212, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Dear KRYSTIANCIU1212,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Bonanza Game Casino representative to join this conversation.
Dear Bonanza Game Casino, could you please provide more information about this case?
Looking forward to your reply.
Dear KRYSTIANCIU1212,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Bonanza Game Casino representative to join this conversation.
Dear Bonanza Game Casino, could you please provide more information about this case?
Looking forward to your reply.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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