Bollywood Casino - Player has been accused of opening multiple accounts.

Firstly played with the bonus amount after completing the Wegering requirements i deposited Rs. 500 to my account then i gained and reached to Rs. 2500 which i request for withdrawal. The main problem starts now, firstly they were asking me kyc documents again and again (approximately i submitted different-2 documents 7-8 times) then i was waiting for the withdrawal to process, 10 days had already passed from the date of request of withdrawal, after that on the next day i tried to login to my account but it was not logging-in, then i reached to customer support they were saying me that you have another account with us and saying opening more that 1 account is breach of terms so we have closed your account permanently. I told them that i don't have other account and actually i don't know where this 2nd account came from, So i requested them that i don't have 2nd account, please reactivate my account but they didn't listened me and just saying you have 1 more account and they also showed me other account email id which i was personally seeing whis email id first time. I also said them that this is not my email id but nothing happened. This is how they cheated on me.

So everyone don't trust Bollywood-casino.com

Dear Arun,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

Could you please advise if you have received any successful withdrawals from this casino in the past? If there’s any relevant communication, please forward it to petronela.k@casino.guru. How long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Arun, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much for your cooperation in this matter.

We will now try to contact Bollywood Casino and ask them to join here.

They are not replying on the matter.

What will be the next step?

Unfortunately, we haven't receive any answer from them yet. We will try to contact them one more time. However, if they won't respond within the given time, the complaint will be closed as unresolved, which will negatively affect the casino's rating.

Dear Arun,

We were able to get in touch with the casino. However, the communication ended after a few messages and the casino did not respond to us anymore. The complaint will now be closes as unresolved, which could negatively affect the casino's rating. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the futre, we will glady try to help.

Best regards,

Nick

Casino.guru