Dear vincvinc1980,
Thank you for bringing your concern to our attention. We have thoroughly reviewed your case, and we would like to provide a detailed explanation of the situation.
On 2024-08-24 02:47:56 (UTC), you made a deposit of 100 CAD and proceeded to play, winning and requesting a withdrawal of 4,000 CAD, leaving 685.73 CAD in your account balance. You then continued playing and requested another withdrawal of 400 CAD. While this withdrawal was being processed, you activated 25 free spins that you won as part of the Daily Tournament Prize, from which you won 2.50 CAD. This bonus was successfully wagered and cleared according to the terms of the promotion.
Following this, you continued playing with the winnings from the free spins and requested several withdrawals ranging between 2,500 CAD and 3,400 CAD.
Upon processing your withdrawal, the system applied the maximum winnings limit from free spins, as outlined in our terms and conditions. As per our rules, the maximum allowable winnings from free spins is 150 CAD. Therefore, your balance was adjusted to reflect this, leaving a total payout of 550 CAD, which includes the 400 CAD from your own funds and 150 CAD as winnings from the free spins.
We understand that this adjustment may be disappointing, but please note that these conditions are clearly stated in our bonus terms, which are available to all players prior to engaging in any promotional offers.
If you have any further questions or require additional clarification, feel free to reach out to our support team. We are here to assist you.
Kind regards,
Boho Casino
Dear vincvinc1980,
Thank you for bringing your concern to our attention. We have thoroughly reviewed your case, and we would like to provide a detailed explanation of the situation.
On 2024-08-24 02:47:56 (UTC), you made a deposit of 100 CAD and proceeded to play, winning and requesting a withdrawal of 4,000 CAD, leaving 685.73 CAD in your account balance. You then continued playing and requested another withdrawal of 400 CAD. While this withdrawal was being processed, you activated 25 free spins that you won as part of the Daily Tournament Prize, from which you won 2.50 CAD. This bonus was successfully wagered and cleared according to the terms of the promotion.
Following this, you continued playing with the winnings from the free spins and requested several withdrawals ranging between 2,500 CAD and 3,400 CAD.
Upon processing your withdrawal, the system applied the maximum winnings limit from free spins, as outlined in our terms and conditions. As per our rules, the maximum allowable winnings from free spins is 150 CAD. Therefore, your balance was adjusted to reflect this, leaving a total payout of 550 CAD, which includes the 400 CAD from your own funds and 150 CAD as winnings from the free spins.
We understand that this adjustment may be disappointing, but please note that these conditions are clearly stated in our bonus terms, which are available to all players prior to engaging in any promotional offers.
If you have any further questions or require additional clarification, feel free to reach out to our support team. We are here to assist you.
Kind regards,
Boho Casino