The player from Ohio deposited funds via Bitcoin, amounting to $172, but after five hours, the funds are yet to be credited. The player confirmed the deposits were credited after 2 days and the issue was resolved.
BoGamba Casino - Player's deposit wasn't credited to his account.
Amount: $172
BoGamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
BoGamba Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
i’ve deposited two separate times this morning… once for $45 (BTC), and another for $127 (BTC). it’s been 5 hours and i still haven’t received credit in my account.
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1 year ago
Dear vancejt4,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BoGamba Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if you contacted the casino and informed them about the issue? With what result?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear vancejt4,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Tomas,
After almost 7 hours, the funds were eventually credited to my account. the customer support agents on this site, however, are very rude.
thank you for everything.
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1 year ago
Dear vancejt4,
I'm glad to hear that your deposits were credited and your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
