BoGamba Casino - Player's deposit wasn't credited to his account.

i’ve deposited two separate times this morning… once for $45 (BTC), and another for $127 (BTC). it’s been 5 hours and i still haven’t received credit in my account.

Dear vancejt4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BoGamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino and informed them about the issue? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear vancejt4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Tomas,

After almost 7 hours, the funds were eventually credited to my account. the customer support agents on this site, however, are very rude.

thank you for everything.

Dear vancejt4,

I'm glad to hear that your deposits were credited and your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru