BoGamba Casino Review

The player from the Netherlands had been waiting for his withdrawals. Even though he had received payments promptly in August and September, he got the same response each time he contacted the casino via chat. Recently, he was unable to reach the casino through chat and had received no response to his emails. We had attempted to mediate and contact the casino multiple times, but received no cooperation. Since the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. The complaint was marked as 'unresolved'.

The player from Finland had two pending withdrawals from November 2023. Despite their account having been verified and assurances from the casino that the payment would be made soon, they had not received their funds; nor had they received a response from the support team in the previous week. We had attempted to mediate the issue by reaching out to the casino for clarification, but received no response. Given the casino's lack of cooperation and the absence of a valid license, we marked the complaint as 'unresolved'. Unfortunately, without the casino's cooperation, we were unable to provide a satisfactory resolution for the player.

The player from Ukraine won $3.5k in a no-limit game but the casino hasn't paid out his winnings to him for 3 months. Attempts of communication via chat and email have not resolved the issue. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player claimed that the casino's customer service had not provided clear information regarding the delay. He stated that his account was verified and he had complied with all the casino's rules while accumulating his winnings. Despite our efforts to mediate the situation, the casino did not cooperate or provide any explanation for the delay. Consequently, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating.

The player from Germany, who had previously had successful withdrawals, experienced a delay with her recent attempt to cash-out 300€ with Bitcoin. The withdrawal had been pending for two weeks, despite her being fully verified and having all prior payments finalized within 3-4 days. After communication, it was established that the actual disputed amount was 589€, which involved two separate withdrawals. We attempted to reach out to BoGamba Casino for clarification, but received no response. Due to the casino's lack of cooperation and absence of a valid license, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating.

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. Despite his efforts to contact the casino, he received no response. We attempted to mediate the situation, but the casino also failed to respond to our inquiries. As a result, we marked the complaint as 'unresolved'.

The player from Netherlands had been waiting for his payout since October 27. He complimented the casino's friendly chat but critiqued the slow withdrawal process that had been ongoing for 17 days. The player confirmed that he had made successful withdrawals before, passed the KYC verification, and accumulated winnings with and without a bonus. Despite efforts by the Complaints Team to contact the casino, they received no response. As the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. The complaint was marked as 'unresolved' which could have negatively affected the casino's rating. The player was advised to choose casinos by their reviews and ratings in future.

The player from Finland had been waiting for a withdrawal for seven days without receiving the payment. His account had been verified seven days prior and he had used bonus funds to accumulate his winnings. After 14 days without receiving his withdrawal, the player had contacted us again. We had tried to contact the casino, BoGamba Casino, but received no response. As the casino was operating without a valid license and didn't refer to any ADR service, we marked the complaint as 'unresolved'. Despite the lack of a satisfactory resolution, the decrease in the casino's rating due to the unresolved complaint might have influenced the casino's approach in the future.

The player from Netherlands had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player to wait for at least 14 days post withdrawal request before filing a complaint, as delays could have been due to unfinished KYC verification or high volume of withdrawal requests. However, the player didn't respond to the team's queries within the extended time frame. As a result, the complaint was rejected due to a lack of further information from the player.

The player from Ohio had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. Despite having a KYC verified account and previous successful withdrawals, the player had not received any updates from the casino regarding the payout. We attempted to assist by asking for more details about the player's withdrawal history and communication with the casino. However, due to the player's lack of response, we were unable to further investigate the issue and had to reject the complaint.