HomeComplaintsBodog Casino - Player's winnings are confiscated due to an alleged maximum bet rule violation.

Bodog Casino - Player's winnings are confiscated due to an alleged maximum bet rule violation.

Amount: $15,000

Bodog Casino
Safety Index:Below average
Submitted: 26 Sep 2023 | Case closed : 10 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Bolivia had won 15000 USD after making a 500 USD deposit. The casino alleged that the player had violated their maximum bet rule, which the player disputed. Despite attempts to resolve the issue since September 12th, no progress had been made. The Complaints Team had checked the casino's terms and conditions, confirming the existence of a 'maximum bet rule'. The team had requested additional information from the player, including game history and any relevant communication with the casino. However, the player did not respond within the extended 7-day period, which led to the complaint being rejected due to lack of further information.

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1 year ago
Translation

I managed to win 15000 USD from my second 500 USD deposit. I was playing with a bonus. Bodog's T&C states that the maximum bet can be 20% of the total amount. Meanwhile, I was gambling with 100 USD on slot machines. Bodog continues to insist that I've violated their rule that states, "10. Betting Restrictions: unless otherwise noted on the main bonus page, all bonuses are subject to a maximum betting limitation in relation to the deposit amount. Breaching this 'maximum bet rule' can result in account closure, removal of the Bonus, and any winnings obtained during the Bonus bets. Any bet made with deposited or bonus funds prior to the bonus completion is subject to the following limits:

Maximum risk per Casino bet: 20% of the deposited amount."


I've been trying to clear up this misunderstanding since September 12th, however, their responses have been unhelpful, simply restating that I've broken their rules.

Automatic translation:
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1 year ago

Dear dario9d,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino T&Cs and I found this:

10.Betting Limitations:unless otherwise stated on the main Bonus page, all Bonuses are subject to a maximum betting limitation in relation to the deposit amount. Failure to comply with this "maximum bet rule" may result in account closure, Bonus removal and any winnings obtained during Bonus wagering. Any bets using deposited or bonus funds prior to completing the Bonus are subject to the following limits:

Maximum risk per bet in Casino - 20% of the deposited amount

Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly and that you have not breached the maximum bet rule, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

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1 year ago

Dear dario9d,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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