HomeComplaintsBob Casino - Player’s suspecting casino from fraudulent withdrawal activities.

Bob Casino - Player’s suspecting casino from fraudulent withdrawal activities.

Amount: €620

Bob Casino
Safety Index:Above average
Submitted: 17 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Withdrawal fraud. Stay away from Bob Casino

Automatic translation:
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4 years ago

Dear Pellino,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

I request the payment of 620€ several Times. It Was always rejakted. Every time i contact the customer rappresentative and thy ask me some dicuments. I Sent 19 documents and Every time my payment Was again rejakted without reason. My documents were just in pending Status but the withdraw refused without a clear reason. It Was simple to understand that Bob Casino has just decide to don t pay. I suggest to others players to avoid this company

Edited
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4 years ago

Dear Pellino,

Do I understand it correctly that you have never received your winnings? Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.

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4 years ago

Dear Pellino,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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