The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Pellino,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Petronela
I request the payment of 620€ several Times. It Was always rejakted. Every time i contact the customer rappresentative and thy ask me some dicuments. I Sent 19 documents and Every time my payment Was again rejakted without reason. My documents were just in pending Status but the withdraw refused without a clear reason. It Was simple to understand that Bob Casino has just decide to don t pay. I suggest to others players to avoid this company
Dear Pellino,
Do I understand it correctly that you have never received your winnings? Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.