HomeComplaintsBob Casino - Player’s suspecting casino from fraudulent withdrawal activities.

Bob Casino - Player’s suspecting casino from fraudulent withdrawal activities.

Amount: €620

Bob Casino
Safety Index:Below average
Submitted: 17 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Withdrawal fraud. Stay away from Bob Casino

Automatic translation:
Public
Public
4 years ago

Dear Pellino,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

I request the payment of 620€ several Times. It Was always rejakted. Every time i contact the customer rappresentative and thy ask me some dicuments. I Sent 19 documents and Every time my payment Was again rejakted without reason. My documents were just in pending Status but the withdraw refused without a clear reason. It Was simple to understand that Bob Casino has just decide to don t pay. I suggest to others players to avoid this company

Edited
Public
Public
4 years ago

Dear Pellino,

Do I understand it correctly that you have never received your winnings? Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you very much in advance.

Public
Public
4 years ago

Dear Pellino,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news