Buff Bets Casino - Player’s withdrawal process is delayed and account disputed.

Played in a lot of casino's and most of the time i lose but this time i finally won and even now when i do EVERYTHING to pay out the casino does EVERYTHING to not pay or delay payment for no reason.

I was playing and won around 1k. Did the 1st verification and payed out 500 that is the max with the 1st verification. The second verification you can pay 2k at a time. With the remaining balance i played and i won! 3.500 euro! Here is where the scamming started from the casino. Normally verification is no problem but somehow now it was almost impossible. I send my documents more then 20 times! I send my documents to the whatsapp. Now they contacted their tech team and after 5 days still not so i contacted the company how does the verification. Kycaid and they replied and helped me! They verified my account after 7 days! At that moment i had 2.750 on my account. I had 3 days a withdraw pending of 500 and that one has to be paid out before making a new withdraw. So if this one has been paid i can finally withdraw 2000 euro! But now its 5 days later my withdraw is not paid. What do they say! My account is not verified! HOW! It was verified and now for a reason that nobody know my account is not verified anymore! Now i have to verify AGAIN and wait AGAIN! They make up stupid reasons to avoid paying out and its RIDICILIOUS! Angry as i am i thought let me verify again i have no choice and now i cant verify because i tried to many times. W T V ! Stupid as i am i keep on playing and off course it happened from 3.500 euro i went to 1.500 euro right now! Angry at myself i thought somebody needs to change my password so i would have at least the 1.500 euro! And what did they do! They changed my 1.500 euro balance, 1000 euro as bonus money! I NEVER DEPOSIT or USED ANY BONUS !!!!

I made screenshots of everything and i know i am 100% right and its clearly they do everything to avoid payment!

Please help me to solve this and in my opinion they need to pay me the 3.500 euro because then the fraud started!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has your account been fully verified in the meantime, or has the casino requested any additional documents from you? If so, please specify which documents were requested and when you submitted them.
• What types of games did you play to accumulate your winnings?
• Have you made any new deposits while waiting for your account to be verified? Did you activate any bonuses during this time?
• Are there any pending withdrawal requests currently in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika