Bob Casino - Player’s struggling to complete account verification.

I uploaded all documents required and they keep asking for more and more. it is getting ridiculous and I keep uploading the stuff they ask for but they don't accept it or keep asking for more. wtf is this place

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hey I have been asked to submit a lot of documents. over and over again. uploaded it 3 to 4 times and they keep asking for the same thing. it's just weird haven't had this kind of experience with an online casino ever.

I'll get back to you once they finally approve the withdrawal or if they keep on making things ridiculously painful for my brain

all settled

took a while and it was brain meltingly stupid but yeah I'm gonna close my account with them when my money is in my account.

sry to bother you, it just felt pretty scummy to me never experienced something like that

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Paul, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru