The player from Germany had her winnings cancelled and account suspended due to accusation of fraudulent activities. We rejected the complaint because the player didn't respond to our messages and questions.
Bob Casino - Player’s account has been banned.
Amount: €3,000
Bob Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Bob Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello dear CasinoGuru support team,
have a concern. It's about Bob Casino. I applied for my winnings to be paid out, of course I uploaded the documents required for verification beforehand
These have also been confirmed. 4 days go by, I soon check my emails and bob account every half hour.
my Bob account .... Day 5 Bob Casino account blocked !!!! ?????
Huh? NO INFO that the ACCOUNT was BLOCKED. Then I have a chat with one
Bob Casino employee started asking why I got banned in response: fraudulent activity. Not further explained
I answered seriously, I deposited almost € 400 if you add up the deposits. Their answer: read the terms and conditions.
MMMhhh my question which deceptive activities in which form ?! No more answer: - / I have to admit I didn't even know that this was possible in the online casino
Automatic translation:
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3 years ago
Dear Cherrry,
Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you activated any bonus when depositing funds into your account?
I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
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3 years ago
Dear Cherrry,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello again
"The player from Germany has her winnings canceled and her account blocked on allegations of fraudulent activity."
Now I still don't know what alleged fraudulent activities should have been!
sorry but what the Bobcasino does is, in my opinion, fraudulent activities if you can't answer this simple question.
I know why the incorrect answers are simply because there was never any fraudulent activity taking place.
As I said, I would like to know what the bobcasino supposedly noticed in terms of fraudulent activities and of course how they made it up ......
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3 years ago
Dear Cherrry,
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.
Could you please advise which games you have been playing (live games, slots, or multiplayer)?
Have you activated any bonus when depositing funds into your account?
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3 years ago
Translation
don't know what else to ask I keep getting the same answer.
FACT is that it's a questionable action from their side, why they can't give me answer?
CAUSE THERE NEVER BEEN LOOKING FOR ACTIONS AS ACCUSED !!!!!
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3 years ago
Could you please advise which games you have been playing (live games, slots, or multiplayer)?
