HomeComplaintsBob Casino - Player has been accused of opening multiple accounts.

Bob Casino - Player has been accused of opening multiple accounts.

Amount: Can$20,000

Bob Casino
Safety Index:Above average
Submitted: 15 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

When I try to withdraw the money first they kept on declining my documents then They accuse me of having a second account which is not true then they simply took my $20,000 away because they said that my wager was wrong when I was playing

it’s absolute absurd and a rip off this site is a fraud

please stay away

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Public
3 years ago

Dear Rafaelis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Additionally, could you please provide more information regarding unfinished bonus wagering?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Rafaelis,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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