Dear BlueVegas Casino / Richard
Please correct me if I'm wrong, but if I understand it correctly the player gained the winnings when depositing with the "new" MasterCard, and this card is verified.
The player apparently added the "old Klarna bank card" to their casino account as a payment method before, but as the player stated it was not used for deposits and has expired in the meantime, so I'm not sure why the verification of this card is required. I understand that for AML procedures you can request the origin of funds from all payment methods the player has used, but in this case, I'm not sure if this is needed. Another case would be if the player deposited with the "old Klarna bank card" and the current winnings were gained from that deposit, but if I'm not mistaken this is not the case.
With this being said, what other additional documents apart from the nonexisting card can or should the player provide to you, to successfully finish the KYC/AML checks?
Dear BlueVegas Casino / Richard
Please correct me if I'm wrong, but if I understand it correctly the player gained the winnings when depositing with the "new" MasterCard, and this card is verified.
The player apparently added the "old Klarna bank card" to their casino account as a payment method before, but as the player stated it was not used for deposits and has expired in the meantime, so I'm not sure why the verification of this card is required. I understand that for AML procedures you can request the origin of funds from all payment methods the player has used, but in this case, I'm not sure if this is needed. Another case would be if the player deposited with the "old Klarna bank card" and the current winnings were gained from that deposit, but if I'm not mistaken this is not the case.
With this being said, what other additional documents apart from the nonexisting card can or should the player provide to you, to successfully finish the KYC/AML checks?
Edited by a Casino Guru admin