The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
BluVegas Casino - Player’s struggling to complete account verification.
Amount: €973
BluVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, everyone,
I've been waiting for my pending payouts for over a week now. I've already put several thousand euros into it.
I was asked several times for private documents (ID, residence permit, proof of address, wage statements, bank statements, etc.) I submitted everything successfully. Now they want more and more bank statements and that really affects my privacy.
Whenever I submit a document, the next document is requested after 1-2 days.
I just want to get my payout and stop playing there! Could you please give me additional help?
Thank you
Automatic translation:
Public
Public
2 years ago
Dear sculli31,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your winnings were accumulated with No Deposit, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello,
so it's like this:
I put several thousand euros into the casino and hardly paid anything out. When I finally won something and wanted to cash it out, they dragged out the verification process and kept asking for more (which is okay too)
NOW they have blocked me to protect me, I can no longer access my account and the money has still not been paid to me!! This is absolutely cheeky! Why aren't the players protected in advance?
What should I do now??
please help me this is absolutely below the belt and a cheek
Automatic translation:
Public
Public
2 years ago
Thank you, sculli31, for your reply. Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your winnings were accumulated with No Deposit, please?
