BluVegas Casino - Player is requesting a cashback bonus.

i played for the first time at this casino and lost very quik 1200€ in a very short time .i excluded myself the same day over all the brand .since they have a promotion 20€ cashback i asked 2 weeks later in the chat about it he told me that i was selfexcluded and no cashback available .i want them to pay my cashback since they took my deposits very quick in a disgusting way .a promotion stand werther you still play or not .

Dear sardapoor,

Thank you very much for submitting your complaint. Unfortunately, we are not in a position to help you. I’m sure you understand that if you have requested a self-exclusion your account will remain blocked, and no promotional offers can be activated inside an account that has been suspended.

Would you be happy if the account which has been self-excluded is reopened after two weeks? I’m sure you wouldn’t like it. The whole point of the self-exclusion is to restrict a player from gambling.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hi Petronela,

the same patern in both casinos Rant and blue they rip you off with 20 losing spins after you get something from your own money.you are playing against your own money and not casino money.explain me how is it possible to deposit at both casinos 1200€ each and getting the same play exact .this gruop i played in 5 casinos never cashed out .about the cashback isnt so as soon you deposit and play the cashback is initiated and calculated .?self excluded or not ,you have a positive balance and they should sent it to my bancacount after selfexclusion no need to reopen acount.1200€ /20%=240€ cashback.

I’m sure you know how cashback bonuses work and that they carry a specific set of rules to follow in order to withdraw any winnings. Cashback is not real money, and it won’t be sent to your bank account under any circumstances. 

Once again, let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear sardapoor,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.