The player from Germany is dealing with a delayed verification process, with live chat providing unhelpful and repetitive responses. The player is frustrated by the lack of progress and inconsistent information. The complaint was rejected as the player stopped responding.
BlueLeo Casino - Player facing delayed account verification.
Amount: €25
BlueLeo Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
was paid on 14 June 2023.
Verification was requested on 06/15/2023
Live chat just puts you off and keeps saying the same things as it's up to me...
Since I had allegedly not entered any comparative data in my profile, the next day later I was told to be patient and they would try everything possible to verify me as soon as possible.
2 days later it says the team has to check your account more closely, tomorrow you will be verified.
Next day I'm sorry I can't give you any information it could be a few days.
That's not how it works...
Automatic translation:
Public
Public
1 year ago
Hello Meyem,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
The verification process has been running for about 13 days now and no documents have been approved until now.
The last time I was in contact with support was yesterday, who put me off again... and they said that a more detailed check had to be carried out on me.
Thank you for your efforts Casino Guru
Automatic translation:
Public
Public
1 year ago
Translation
BlueLeo has now emailed me that they have successfully verified me.
Let's see how long the payout will take.
I apologize for the inconvenience
Automatic translation:
Public
Public
1 year ago
Hello Meyem,
Do you want to keep the complaint open until your payment will be processed or we can consider it as resolved as your account got verified?
