The player from Germany has been struggling with a withdrawal request made 4 months ago. The casino is demanding a screenshot of the Mifinity wallet for deposit verification, which the player cannot provide. Despite submitting confirmation emails and bank screenshots, the issue remains unresolved. The complaint was rejected as the player stopped responding.
BlueLeo Casino - Player faces ongoing withdrawal delay due to deposit verification.
Amount: €45
BlueLeo Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
1 year ago
Translation
The online casino is requesting a screenshot of my Mifinity wallet for verification of my deposit through Mifinity. However, no deposit is visible in this Mifinity wallet on my account. The only evidence I possess is the Mifinity confirmation email, complete with transaction number, etc., as well as the original online banking screenshot from my bank. Despite repeatedly submitting both of these, and even reaching out to the support team, I unfortunately have not received any assistance.
Automatic translation:
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1 year ago
Hello Pdhntr91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to contact your payment provider in order to receive a confirmation from them which you can provide to the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Nick,
The verification process has been running since May 1st, 2023. Everything has already been verified by the casino (KYC, ID, address) only the deposit confirmation is not accepted. I haven't contacted mifinity yet, but I spoke to Blueleo support a week ago, who unfortunately couldn't help me. I have a screenshot of the chat history.
Automatic translation:
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1 year ago
Hello Pdhntr91,
What is exactly wrong with the deposit confirmation? Would it be possible to forward the communication to nikolas.b@casino.guru?
