Hello Pdhntr91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to contact your payment provider in order to receive a confirmation from them which you can provide to the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello Pdhntr91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueLeo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to contact your payment provider in order to receive a confirmation from them which you can provide to the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick