BlueChip Casino - Player's deposit seems lost.

i made deposit of 1601 in my bluechip casino account via upi on 11 may , the transaction was processed successfully from my end, debited from my account and credited to their given account, but the deposit is not credited in casino account, and when i contacted their support team, they are saying they have not received money, how is this possible , i ham attaching my deposit slip bank statement and the qr code on which they asked payment on, i request casino guru to kindly step in and help in retriving my money please

Dear navneet03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear navneet03,

Thank you for bringing your recent experience to our attention. 

We are sorry to hear that you've experienced a delay with your deposit, and we understand how frustrating this can be. We would like to assure you that we take these matters seriously, and we are committed to resolving any issues as quickly as possible.

Not only that, but we take pride in providing efficient and prompt service to all our customers, and we understand that timely deposits are important to you.

After checking your account, we would like to inform you that your 1601 INR deposit was successfully added to your gaming balance. Moreover, as we see, you used your deposit funds and won from it. Congratulation on your winnings, may luck always be on your side!

If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help, and we want to ensure that you are completely satisfied with our services.

Thank you again for bringing this matter to our attention.

Best regards,

BlueChip Customer Care manager

Thanks for the reply to the BlueChip casino representative.

Dear navneet03,

Could you please confirm the funds were received in your casino account? Can we consider the issue resolved?

I'll await your reply.

Yes funds are added successfully, kindly close this complaint, tnx for your help

Dear navneet03,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and BlueChip Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru