The player from India deposited 4k to claim a 4k real money bonus and completed the wagering requirements, winning a total of 22k. After placing a withdrawal, the casino requested KYC verification, but now the player is unable to log into their account and is informed of a breach of terms without clarity on the specific issue.
BlueChip Casino - Player's account has been closed.
Amount: 22,000 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
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Waiting for Casino Guru to reply
5d 4h 55m 37s
Case summary
2 days ago
Public
Public
1 week ago
I have received offer from bluechip about 4k real money bonus on 4k deposit with 1x wager in slots so i have completed 1x wager in slots and won total 22k and i had placed withdraw, after that they asked me to complete kyc, I verified my account after that after some time i am unable to login my account. They are just saying u breached our terms & conditions but i dont know what exactly I have done wrong here.
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Public
6 days ago
Hello Chhotelal0090,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blue Chip Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account until the process is fully done.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
