BlueChip Casino - Player's account has been closed.

I have received offer from bluechip about 4k real money bonus on 4k deposit with 1x wager in slots so i have completed 1x wager in slots and won total 22k and i had placed withdraw, after that they asked me to complete kyc, I verified my account after that after some time i am unable to login my account. They are just saying u breached our terms & conditions but i dont know what exactly I have done wrong here.

Hello Chhotelal0090,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blue Chip Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account until the process is fully done.

Looking forward to your answer.

Regards,

Nick

Hi, I have placed withdraw on 10th November & was asked to do kyc on the same day, after that i submitted Adhar card front and back, selfie and bank statement showing deposit proofs. My kyc was approved but on next day i was unable to login my account neither I received my withdraw. After that i contacted casino support and they said ur account has been cloed permanently under point 10.05 something. Please help. Thank you.

Dear Chhotelal0090,

Please forward the communication between you and the casino regarding the blocked account to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

I have sent you a screenshot of the chat on your mail id

Screenshot:- https://prnt.sc/IGJK4W4mWBOm

I haven't done any fraud

Thank you Chhotelal0090 for all the information provided so far. As we need further information regarding the casino's decision, your complaint will be forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Chhotelal0090 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why was the player's account closed and what can we do to help resolve this issue.

Thank you!

Dear all,

Thank you for waiting!

We will check this information and will give the response as soon as possible.

Best regards,

BlueChip Customer Care Manager

Ok

Dear all,

Thank you for waiting!

Dear Chhotelal0090

You have been blocked in accordance with our rules:

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

▪ participating in any type of collusion with other players;

▪ development and use of strategies aimed at unfaithful bonus abuse;

▪ fraudulent actions against other online casinos or payment providers;

▪ provision of counterfeit documents;

▪ use of stolen cards;

▪ creating more than one account in order to get advantage from the Company’s promotions;

▪ provision of incorrect registration data;

▪  provision of counterfeit documents.

Best regards,

BlueChip Customer Care Manager

Thank you for the update BlueChip Casino representative. Would it be possible to provide me with evidence of fraudulent actions? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!