BlueChip Casino - Player faces withdrawal problem related to deposit methods.

Dear nuzhatperween706,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found : https://bluechip.io/in-en/general-terms-conditions

YOUR WARRANTIES

5.1 By opening an account on our Website and by using our Website you warrant that:

5.1.8 The credit/debit card or any other payment method that you use to top up your account   balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Respected Thomas sir hope you are fine , you know that I was one of the oldest clients of Bluchip Casino when they just started operating in India.I always try to use my own account details for deposit and withdrawal, but this time I used my mother's account because my bank server was slow.But even though I want my withdrawal to be in my own bank account, most of the time I lose nearly lakh Indian rupees in this casino I was in huge lose in this casino and never be in profit in this casino.They are very happy that I was losing most of my money, and just now when I won, they confiscated my entire amount, including my deposit money and winnings.It's a very dangerous fraudulent company. If you lose money, regardless of which bank account you deposit it into, whether it's your own or your family members', they won't do anything.But in case you win, they will create any issues and confiscate all your money, including the deposit, so that they can steal huge amounts of money.I must say casino guru to help me to recover my money .I saw on Instagram and other social media platforms, such as Twitter, that everyone is complaining about their money being confiscated.

Look Thomas sir, not only me, everyone is talking about it on their own Instagram page comments section that they have confiscated their money.I hope you will ban this company and help me recover my money.

I added a screenshot of bluchip. India Instagram page where everyone stated that they confiscated their money in the comments section.

Is there any update from Casino side sir ???

Thomas, sir, I humbly request your help in recovering. You are my sole hope.

As I explained previously,

We can't argue in your favor if you deposited money that didn't belong to you into an online casino.

If any casino casino finds out about you using someone else's money to deposit and play, they can't pay you the winnings.

You should never play with someone else's money, otherwise, you'll face issues when completing verification and withdrawing your winnings. It's your responsibility to deposit only your funds and nobody else's in the casino

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.