The player struggles to verify his account as he claims it takes too long. The complaint was resolved as the player got verified and withdraw his balance.
Blizz Casino - The player struggles to verify his account.
Amount: €3,000
Blizz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Blizz Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The verification process is a disaster, they have 4 or 5 levels for uploading the documents, you should be 48 hours per upload process. Be patient until you can then verify the next step, which can then take up to 48 hours again. May last or will last. The rest is still open.... Still stuck in the 3rd step. Not cool...
Automatic translation:
Public
Public
2 years ago
Hello Andypump,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blizz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Suddenly it was done super quickly and then paid out and, above all, everything was not just step-by-step payments like many others. It was just stupid with the verification, it seemed as if the site wasn't working properly. All in all, a very, very good casino, only when you verify it you have to trust that it is correct... You can then ultimately give the casino a top rating
Edited
Automatic translation:
