The player from Thailand had experienced a delay with a withdrawal of $10,000, even though he had passed all requested verifications. The casino was not providing a clear reason for the delay. After the player had provided necessary information, we engaged the casino for clarification. Despite multiple attempts, the casino did not respond to our queries. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved'. We recommended the player to contact the Curaçao Antillephone N.V. for further assistance.