The player from Argentina requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Blizz Casino - Player’s withdrawal has been delayed.
Amount: $38,000
Blizz Casino
Safety Index:Very lowSafety Index
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3.2
Blizz Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I am a player from Argentina, who has been playing at Blizz.io since December 2022, after some earnings in December, I did the KYC that they asked me for at the time and they were fully approved and some withdrawals came even though I had already lost a lot.
Then I played again from the end of March, to date where I have bet more than 2M usd in that period. In some of the images that I attached you can see, how I even won a "Vip Vacation" competition that to date I was offered a destination but it was never specified either. Where to win I bet 1,500,000 (usd) up to a little more.
Long story or short story, I made a lot of deposits in the casino, and also many withdrawals that, as it was VIP, promised to be processed quickly on the day or the following, except for events such as weekends or holidays. Which until then were processed in some way quite fast, although sometimes it takes time but nothing alarming.
Finally, I managed to win a good prize, which I also have in photos that are even mentioned to me in emails where they explain "you can also win prizes as my username" but after requesting withdrawals from Friday 04/21/2023 the issues. They paid me $4,000 of the $42,000 that I requested from Friday to date (and those $4,000 were from 04/15 that a withdrawal had been locked and I had to cancel and request again).
The chat support asks me to talk to my supervisor Vip Matt, who was always willing to offer me bonuses and process withdrawals before, but today he has stopped responding to me. He only sends me emails from time to time saying that he is pushing the financial part to process my withdrawals and that yesterday some of them were going to be credited to me but it did not happen (not one). Now what it tells me is that by T & C (terms and conditions) 1 per week of $5000 is processed, which is far from our arrangement for being a VIP member, otherwise I would never have been in charge of depositing so much knowing that I was going to have to wait months to be able to withdraw in case of winning a big prize.
To summarize, I have 8 withdrawals, 6 of $5000 (usd) each and 2 of $4000 (usd) each for a total of $38,000 usd. 2 of them requested on 04-21-23; the rest between 24 and 25 (the latter I know that I did not spend a lot of time) but it is striking how they used to answer all my messages, and process a withdrawal for a minimum day or up to 2 and since Friday they have only processed 1 withdrawal out of 9. The Prior to this withdrawal that came to me on Monday for $4000 it was 6 days ago.
By having the KYC verified, the problem in question is that I don't even get an answer as to why my withdrawals are not being processed, being a VIP member and with so much bet/deposited, I don't like to be filing this complaint but the truth is that it generates a uncomfortable situation even in my private life not being able to solve this, more than anything because it was not pure profit but recovery of losses.
They themselves had sent me "At Blizz Casino, we are committed to providing you with the best
possible gaming experience, with lightning-fast deposits and
withdrawals, a wide selection of games, and 24/7 support." Which is not happening.
I can speak in English, or comment in English if necessary. I can send any type of information that you need, screenshot I only uploaded 5 which were the maximum allowed but I have almost all my big winnings at this time as well as all the withdrawals that are "requested and pending". The positive thing is that they have not blocked my account or anything similar, what strikes me is their lack of response and willingness to pay, what's more, I even wanted to continue playing but they have made me want to because if I win even more I am worried about having more to withdraw with how difficult it is for me to collect this amount.
You know that when you decide to play in a casino you run the risk of winning or losing, and if I lost it was perfect, these are my risks but I am worried that I have won and that I will not be paid what is due. Not even a part of it.
Attached, pending withdrawals, image of race won, image of KYC approved, I have 15 more images that you need, I can make a video call, or any type of verification that you need to carry out with me, and any information pertinent to the case.
Automatic translation:
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1 year ago
Dear leo23s,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
If you fully read my complaint, you will see that I indicate that my KYC was carried out correctly months ago, and it is more attached a photo of such a situation.
Although casinos take time to process withdrawals, my arrangements with them were fast withdrawals, so I deposited so much and bet so much. 2 weeks seems excessive to wait, since the promises were withdrawals daily, or in hours. And here it is not being fulfilled, above all it is indicated that the progressive jackpots are paid instantly and one of my prizes must be of those characteristics.
I await a solution, or at least an answer, in that number of days so many things can happen that it seems excessive to me since I am telling you that I have the KYC verified months ago.
Automatic translation:
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1 year ago
Dear leo23s,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I have canceled the withdrawal request because they never ended up paying me only 5,000 of the 38,000 pending. I re-entered money, because I trusted them and the same thing happens again.
The only thing I can say is that if you plan to bet big, never even think about playing on this site. They will do everything possible to keep your money, either via the legal method, beating you as the casino is supposed to, or if you manage to win, they will have 20 or 30 different excuses that are not valid, ruling out the KYC one.
The last one was "we gave you extra cash back" when they take care of crediting it.
In the event that you win, your VIP manager will disappear due to "personal / health problems / took vacations" and will stop answering your queries. However, as soon as you lose the last cent of your account, a bonus will immediately be offered in search of more deposits with good terms and conditions, but when it comes to withdrawing, they will find a different excuse.
Everyone knows, but I never recommend depositing your money here. Especially me, I had an exclusion for responsible gaming but the VIP manager offered me to lift it without any kind of external requirement simply by sending an email saying "I don't have a problem anymore or that it was a lie" or similar.
IF YOU WANT, close this topic, it doesn't bother me at all, but know that you are going to be harming future players. I looked for reviews on the internet and I'm not the only one with this problem.
Automatic translation:
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1 year ago
Thank you for your reply, leo23s. I will only close this complaint if you are not interested in continuing it. Please, let me know.
