HomeComplaintsBlizz Casino - Player’s withdrawal has been delayed.

Blizz Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Blizz Casino
Safety Index:Very low
Submitted: 10 Apr 2023 | Resolved : 19 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

Public
Public
1 year ago

Hi,

I won almost 10 k euros in total. I have received around 8 k euros so far, but the casino seems to be really slow in withdrawal processes even though offering crypto methods. I'm still waiting for 2000 usd 1k usd each withdrawal for more than 14 days now. Please process my withdrawals asap.

Kind regards

Masa341

Public
Public
1 year ago

Dear masa341,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €10,000+ has been approved by the casino and subsequently split into several installments? When was the last withdrawal received, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
1 year ago
Translation

Hello, the payments from the casino have been split into installments of $1,000 each. I received the last payment on April 3rd, 2023.

Automatic translation:
Public
Public
1 year ago

Thank you very much, masa341, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Public
Public
1 year ago

Hello there,

Thank you masa341 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blizz Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Public
Public
1 year ago
Translation

I have just received the first payment (1000 usd) and now only need to make another payment of 1000 usd

Automatic translation:
Public
Public
1 year ago

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Public
Public
1 year ago
Translation

Unfortunately, a payment of 1k usd is still missing. Almost 4 weeks have now passed. The casino also doesn't reply to messages, very poor communication

Automatic translation:
Public
Public
1 year ago
Translation

I have now received my money in full! 👍

Automatic translation:
Public
Public
1 year ago

Dear masa341,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news