HomeComplaintsBlizz Casino - Player is experiencing difficulties with his withdrawal.

Blizz Casino - Player is experiencing difficulties with his withdrawal.

Amount: $1,750

Blizz Casino
Safety Index:Very low
Submitted: 12 May 2023 | Case closed : 05 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from the United Kingdom requested a withdrawal. The payment has not yet been received as the casino is running gameplay investigations. The player did not respond to our questions, so we had to reject the complaint.

Public
Public
1 year ago

Hi I made a withdrawal with these guys and have prolonged the payment.

First it was verification that's taken a week now they say they have to investigate the gameplay which is utter nonsense.

These people cannot play fairly and seem to nothing but con men.

Public
Public
1 year ago

Dear Darren1690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation properly. Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? Please send me any relevant communication with the casino to veronika.l@casino.guru. Alternatively, you may post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Public
Public
1 year ago

Hi Veronika


Thankyou for reaching out.

Firstly I took no bonus at all but I have played on many online casino sites with never any problems on withdrawals as most run an honourable business.

But these people have a lot of negative feedback and for good reason it seems.

But the experience with these at blizz is abysmal.

I have supplied all id that is more than satisfactory.

Wage slips, bank statement, licence, passport and a government tax letter.

But these people have 4 levels of verification and it takes them days for each level in the hope you reverse the withdrawal which is not happening at all.

They keep prolonging the verification and now they say the game is under review it was an evolution game called crazy time which is insane as a normal game out of any player's control.

I have the feeling they might use the excuse I am from the UK as reason to not pay but if that turns out to be the case and I should be entitled to receive my deposits back which is a lot more than the withdrawal.


Regards Darren

Edited
Public
Public
12 months ago

Thank you for your reply. Please understand that KYC is an essential process during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it may take up to 14 days to complete this thorough process. How many levels of verification have you passed in the casino so far? When did you send the last document needed for verification?

Also, I have checked the Terms and Conditions, and this is what I found:

2.4. By registering the Account on the Website you undertake, declare and warrant that:
2.4.4. You are not resident in Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, St Maarten, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.

Could you please confirm that you haven't used a VPN (Virtual Private Network) to alter your location when opening the account? I'm not asking this to get you in trouble, I'm just trying to find out how Blizz handles its own rules. I wonder if the casino denies access to the users it claims not to accept.

Edited by a Casino Guru admin
Public
Public
11 months ago

Dear Darren1690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news