Blitz Casino - Long verification process.

Hello i won about 6 days ago 2800 Euro in the Blitz Casino. Ive sended documents ID Card and Bank statement. They said it could need up to 48 hours. It needed nearly the double time and then they requestet a picture holding a white Paper(Actual Date written and Casinoname) inclusive holding my personal ID nearly to my face. Ive sended it and one day later i should upload the same again but this time they wanted to see that "iam" holding (seeing my arms holding it)the Documents. Done again. And now at 0.00 theyve sended an e-mail and its written i should send The ID Card and a Bank letter which i did 6 days ago. That was the point when its was enough. Cause of this ill write in here.

Dear Yasin,

I am very sorry to hear about your problem with the withdrawal. Could you please answer a few questions for me, so that I can fully understand what the reason for the delay might be? Have you claimed any bonuses? If yes, could you please specify which bonus it was? I understand it must be so frustrating to keep sending the documents.

In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

Hallo ich hatte den Willkommensbonus beansprucht aber das Geld ist jetzt da. Mein Problem war das man diesselben Dokumente die ich Anfangs sendete(ID Bankbrief) sechs  Tage danach erneut wollte. In meinen Augen klare Hinhaltetaktik. Oder sie hatten meine Dokumente verschlampert. Für mich wäre es erledigt aber andere Spieler sollten doch auch sehen wie es bei Blitz.be abläuft

Dear Yasin,

Thanks for your reply. I have contacted the casino and asked their clarification regarding this issue. Hope they will get back to us soon.

Best regards,

Satrio

We would like to ask the Blitz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Player, I have checked this issue and noticed that with a 20 euro deposit you have won a nice amount congratulations on your winnings. I have also seen that your documents have been approved. This can sometimes take a bit longer because it is the first time that you have made a recording. in the future this will no longer be necessary and the payment will always be fast and correct because your documents have been approved in our system. the payment was also made on 24-10 and paid into the account. If there were any questions, you can always contact our help desk for a faster response. Have a nice day Blitz

Hallo letztendlich wurde ausgezahkt. Was mich an der Sache ziemlich genervt hat war das ich die Dokument die Anfangs gesendet habe nach 6 Tagen erneut gefordert wurden. Zudem sollte ich einen weissen Zettel mit Casinoname, Datum und meinen Personalausweis in der nähe meines Gesichtes halten. Dies wurde auch nicht genehmigt da sie meinten man müsse meine Arme sehen wie sie die Dokumente halten. Das wurde mir Anfangs nicht gesagt und erst in der zweiten Mail. Also hab ich es nochmals machen müssen. Sie wissen wie schwierig das ist vor allem die Daten dann noch zu erkennen auf dem Personalausweis.

Dear Yasin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.