The player from Germany had a withdrawal that had not been processed for four days, despite having contacted live chat multiple times and receiving the same response each time. The funds remained in pending status, leading the player to suspect that the casino was a scam. The issue was resolved when the player eventually received their payouts after further communication with the Complaints Team. The team confirmed the resolution and appreciated the player's cooperation.
Blitz-bet Casino - Player's withdrawal is delayed.
Amount: €1,500
Blitz-bet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Blitz-bet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
For the past four days, my withdrawal has not been processed. I have contacted live chat 20 times already, and every time I receive the same excuse: 'The withdrawal is being processed.' Yet, it continues to show as pending. In my opinion, this casino is 100% a scam and fake, and my bet was reduced for some unknown reason.
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1 month ago
Dear Asil,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 month ago
Translation
It's been over a week now and the payment still hasn't been processed, even though my account has been fully verified for a few weeks. I only get evasive answers in the chat; I'm told they don't know when it will be processed. The terms and conditions clearly state that payments are processed within two working days.
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1 month ago
Thank you for your patience. Withdrawals usually do get processed more quickly, but sometimes unforeseen issues can lead to delays. Based on our experience, most players receive their funds within the two-week timeframe. If your winnings are still not in your account by November 13, please reach out to me, and we’ll continue with the investigation to ensure you receive your payment.
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1 month ago
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Is Blitzbet casino authentic, or is this still unclear?
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1 month ago
Translation
The payout was closed on the transaction overview but unfortunately I did not receive any money.
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1 month ago
Dear Asil,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
