The player from Germany has a withdrawal that has not been processed for four days, despite contacting live chat multiple times and receiving the same response. The funds remain in pending status, leading the player to suspect that the casino is a scam.
Blitz-bet Casino - Player's withdrawal is delayed.
Amount: €1,500
Blitz-bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 45m 55s
Case summary
4 hours ago
Public
Public
yesterday
Translation
For the past four days, my withdrawal has not been processed. I have contacted live chat 20 times already, and every time I receive the same excuse: 'The withdrawal is being processed.' Yet, it continues to show as pending. In my opinion, this casino is 100% a scam and fake, and my bet was reduced for some unknown reason.
Automatic translation:
Public
Public
4 hours ago
Dear Asil,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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