Blazzio Casino - Player has been accused of prohibited practice.

Casino "13.4.1 - we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time) "

Casino closed my account on the grounds that I violated this rule.

Dear enisk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I have successfully completed the account verification process. I had a deposit bonus winnings of €50. I deposited 1.2€ or so. I played slot games.

I registered my account on 10.09.2023.

Dear Enisk and Petronela,

We would like to inform you that player's account was blocked in accordance with section 13.4.1 of our Terms and Conditions because we have reasonable grounds to believe that the account holder has participated in or has been connected with any form of Prohibited Practice.

And we have sent evidence of our claim to petronela.k@casino.guru.

Please let us know if any other details are needed.

Best regards,

Blazzio Team

@Blazzio Casino Team

Thank you very much for your email, supporting evidence, and explanation. Your help is greatly appreciated.

@enisk

I regret to inform you that we have received significant supporting evidence indicating that you did, in fact, violate one of the fundamental rules of the casino. Please be aware that, given this compelling evidence, we are forced to reject your complaint, as we are currently unable to provide assistance in this matter.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Thank you for your interest.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.