BlackDiamondCasino - Player’s questioning bonus wagering requirements.

I won free spins I recycled the required amount whatever was asked for a deposit to make sure my account I did this and now it is claimed that I need to recycle more .. I won about € 40 then I started playing with winnings over € 1000 was at its best and I played for a long time

Dear Lasse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which Free Spins bonus you have redeemed? Was it "Sign-up free spins". I have checked bonus policy, and this is what I found:

"The total winnings amount from the Sign-up free spins must be wagered at least 20 times before any withdrawal is possible."

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100."

"In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction on their account."

Could you please specify how much winnings you have accumulated from the Free Spins? Afterwards, this amount needed to be wagered 20 times, a minimum deposit was required, and maximum winnings will be capped at €100.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Dear Lasse,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.