Black Lotus Casino - The player's bonus was not credited.

So I got the convo I've played here a lot gave great ratings in past 2 managers Tammy and Madeline promised me a 300% match after I deposit which I did upon returning after deposit approx 60 seconds she's in meeting and denied my match was told all 13 genysis casinos are not giving anymore match bonuses!!! Wow really years of playing? 20-30 deposits a week?

Hello Hardrock74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Black Lotus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did the manager promised you this bonus? Did you create any screenshot of the conversation between you and the manager which would prove that they promised you a bonus?

Regards,

Nick

Yes I did it's on my tablet at home will upload asap

Please forward all the evidence to nikolas.b@casino.guru.

Will do soon ty

Let us know as soon you forward it.

Dear Hardrock74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.