The player's account with remaining balance was closed due to breaching casino terms. The complaint was closed as rejected as the player breached the casino terms.
Black Lotus Casino - The player's account was closed with remaining balance on it.
Amount: 6,030 INR
Black Lotus Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Black Lotus Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Hello Sangita,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Black Lotus Casino. Please allow me to ask you a few more question before we would move forward.
Did you claim any bonus offer in the casino? Are you aware if anyone from your household is playing in the same casino as you? Is your account verified?
Looking forward to your answer.
Regards,
Nick
Public
Public
3 years ago
Sir I don't Take Any bonus in casino
Yes i am asure that some players do playing black lotus casino and they put same address to the black lotus casino .
I tell them that you can verify my account if you think so but they don't take any documents from me and blocked me
I tell you to please please please help me 🙏🙏
Public
Public
3 years ago
Dear Sangita,
In case where other people used the same address to register as yours, no wonder the casino closed your account. You can check the term 1.7 here : https://www.blacklotuscasino.com/terms-and-conditions
"Only one account is allowed per Player, household, or IP address. Players are advised and cautioned against allowing any kind of third-party access to the player’s account and password. No third party is authorized to use or reuse a player’s account, access information, etc. It is solely the responsibility of the Player to safeguard his or her account details and password. If the Player suspects that his/her information has been accessed by a third party, it is mandatory to inform Customer Service as soon as possible."
Please note that if it's true then there isn't anything we will be able to do as you breached the casino terms. Is there anything else we can assist you with?
Regards,
Nick
Public
Public
3 years ago
Dear Sangita,
Unfortunately we are not able to do anything in this case as you breached the terms and conditions. All I can recommend you is to contact the licencing authority of the casino and they might be able to help you out but it's hard to tell if there is any possibility .
I'm sorry that we could not help you out but please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now rejected.
Regards,
Nick
Casino.guru
