Black Lotus Casino - Player’s winnings have been partially paid.

I did a withdrawal For 2200 they said processed I only got 130 they said I didn’t reach the requirements but I clearly did I’m very upset this also happened with Lucky Creek too it was 2645 they only gave me 25 be very careful when you play them I one time with lucky creek got my full ant very upset no one plays not to win

Dear krislan65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you accumulated your winnings with or without an active bonus?
• If you activated any promotional offer, please specify its name or link.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear krislan65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.