Bizzo Casino - Withdrawal of player's winnings has been delayed.

Hi there I hope you may be able to help me. I signed up with Bizzo Casino and have uploaded all forms of documentation as asked by the casino. 

I have spent a fair amount of money and finally won $600.

I was asked to upload screenshots of my proof of deposit on my bank account which I have done. My latest bill from home with names and addresses. Have also added proof with a screenshot with date, time and bsb and account number with my name.

There are three different screen shots on my bank statements to show this is legitimate and the bsb and account that link to my name.

They are claiming that all of the information which is- Name, bsb and account, amount, date and time, and the name of the transaction needs to be all on the same page screenshot.

This is not possible from my bank. I have very clearly shown them all evidence that it was bank card and bank account that deposited the amount. They know that I can’t have all of this on the one screenshot so they won’t pay me.

Could you please help as I have uploaded the evidence asked and more

Kind regards

Dear Player436924,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Hi there thanks for the reply. Apologies as they have since approved this withdrawal.

I’d like to remove the complaint.

May I ask that this post is removed with my name on public

kind regards

Dear Player436924,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru