The player's withdrawal has been canceled due to breaching max bet term. Casino didn't respond.
Bizzo Casino - The player's withdrawal has been canceled.
Black points: 269
Amount: €1,300
Bizzo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
9 hours ago
Public
Public
2 years ago
Translation
Hi there,
The casino has canceled my payout (real money balance) with the assertion that I should have bet 5 euros with a stake, I only bought free spins for 60 cents to 1 euro, for example. At Golden West or Dog Home Megaways, I was able to do so and the game was not abandoned. So the stake was 60 to 1 euro and not more than 5 euros as the casino claims. 
Please to enlightenment.
Automatic translation:
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2 years ago
Hello Tuscani090283,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.
Could you please advice what bonus did you use exactly? Was it a free spin given by the casino or activated by yourself? Did you check your account for "wagering" before you would try to make the withdrawal? Is there any conversation between you and the casino regardging this case? If yes, please forward it to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi there,
Through level 2 I got free spins, through which I won about 30 euros, then I played Dog House Megaways and West Gold and yet with about. 40 cents to 1 Euro always bought free spins and won about 1300 Euro, bonus operations were implemented, i.e. 1300 Euro real money credit. My account had gone through verification. I made a payout but this email came a few hours later. No, I did not have a conversation with the casino afterwards . In some other casinos you cannot buy the free spins with bonus, the game is stopped, here it was possible, so please clarify. The 1300 euros have been canceled. 
Automatic translation:
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2 years ago
Dear Tuscani090283,
Sorry for the late respond, due to capacity problems. Thank you very much for additional information. I'll now forward your case to my collegue Villiam, who will be assisting you from now on. Wish you best luck
Regards,
Nick
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2 years ago
Hello Tuscani090283,
I looked at your complaint and will do my best to help you. I would like to invite Bizzo Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings?
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2 years ago
We would like to ask the Bizzo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
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