Bizzo Casino - Player was accused of breaching a maximum allowed bet.

I have won 1568, 68 euros. After many attempts to reintegrate and be able to make a thousand excuses with the documentation and when I finally get them to verify my account they send me an email in which it says. That they confiscate more than 1,500 euros because I have bet more than the limit of 5 euros. That they return my initial income of 60 euros.

I have been cheated more than 1500 euros. I send a screenshot of the email they sent me.

I need to know the license number and where to file a formal claim in the country where they work. Thank you

Dear Javier,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

"1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 500 ARS, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 420 INR, 35 CNY. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Nobody reports that. In addition, the casino allows you to bet more, when it could limit your bet, just as it automatically withholds the bonus money or unlocks it for you by betting it x40 times.

It is a tactic to confiscate the profit of the players.

There are many complaints for the same reason on the internet, forums and others.

I cannot access the history because since that day it has not allowed me to enter the website.

I have written to the email info@curacao-egaming.com , I do not know if it is the correct site, reporting the case. I'm going to report where necessary, I'm not going to stop until I get my money back.

They also say that they returned my initial income. Why? They wanted to shut me up.

In addition, I have requested the reinstatement of those 60 euros of initial deposit and first they send me an email saying that it has been approved and then they tell me that my bank has rejected the deposit that they were going to make me. I have asked in my bank and it is a lie.

It is a common practice of this Casino.

I am a regular player of many web casinos, and many with a license in Curucao because I like live blackjack and I have never had such problems with any of them.

It is clear that from this incident I will only play on portals in Spain and I will report this incident in all possible forums.

I attach a photo where it clearly states that they come loaded with good news, that it has been approved. And then they cancel it.

I have read comments from other players on this portal and the same thing happens to them. Others have been waiting more than 3 weeks for the deposit in their account.

They keep the players' money. watch out!!!!!!!

I make it clear... I'm going to get where it's necessary, but I'm going to get it back. Sure!

Since the day of the events it has been impossible for me to access the page from any mobile or computer. It says it's not safe.

I think Spain has blocked it.

And they have stayed until the initial deposit that they said had been returned to my account.

Thank you for your reply, Javier. I completely understand your frustration and we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. 

Could you please tell me more about your gameplay? Are you aware of breaching the maximum allowed bet? How many times did you place a bet that was higher than allowed?

Of course I was not aware, otherwise I would not have done it.

But it is that on top of that they returned 60 euros of my initial balance and they say that my bank has rejected the deposit of that amount that was a refund by card.

They say that I must use another withdrawal method but that I must first make a deposit from that method and then make the repayment.

They still want to steal more from me.

Some real scoundrels.

I am in the hands of a lawyer and looking at how we can do it, the problem is that it is another country and so on.

But I will not stop.

Above you can no longer enter your page. How I communicated the facts to the regulation of the game in Spain, I imagine that for this reason they have blocked it. Capture attached. So I've also lost my 60 euros

I see this will go nowhere and there will be no solution.

Have you contacted the casino?

Do you think to solve it?

Tell me where else I can go, I am writing to many places but I need to know

They also kept the 60 euros of initial income that they said they had returned to me

It is a complete scam. Mine is not an isolated case and you know it.

But you guys can't do anything, can you?

Do you know where I can go to sue them? Or to bring it to the attention of the Curucao authorities?

If nothing can be done on your part, close the topic and I won't bother you, just tell me where I'm going.

Thank you

I am sorry, but if you breached the maximum allowed bet, we cannot force the casino to pay out your winnings, nor to return your deposit. The casino is not obliged to return your deposits, it is more like a goodwill gesture. We would really like to help you, but it is impossible for us this time. You can wait for the decision of the licensing authority, but in this case, it is very likely that our opinions on this issue will be the same.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.