Bizzo Casino - Player suspects unfair practices across partner casinos.

Initially, I was skeptical about Bizzo Casino. After a few weeks, I had lost a staggering €12,000. Then came the big day when I won €14,000 over the course of a whole day. I withdrew €6000 and gambled away the rest because I thought 😢ooooh, they're not going to pay me anyway, as with all the other casinos. Turns out that I was wrong as the three amounts of €2000 were indeed paid to me within the shortest time possible - 30 minutes to 2 hours. Actually, I was pretty infuriated with myself for gambling away the rest of the money. Now that I look back, there were huge misunderstandings and thus I filed a complaint. Finally, I withdrew the complaint due to the misunderstandings. And now comes the punchline. I registered with Hell Spin and found it annoying that I was constantly losing after so many €100 bets. I interacted with the chat and a very customer-friendly Hank befriended me. Thahahaaaa, why, you might wonder? Well, because they belong to Bizzo and I filed a complaint against Bizzo. What they didn't know was that I had already withdrawn the complaint. As if that wasn't enough, the same situation occurred at the National Casino, where I've been registered for years. This was way before Bizzo or Hell Spin Casino. It simply pissed me off that I was also throwing hundreds of euros to the wind there. I was systematically ripped off. I may not be the brightest but I'm certainly not the dullest. If gambling becomes more stressful than work, that's a strong sign of something wrong.

The way it is, all three casinos are partner casinos. I find it outrageous that they didn't tell me, "Hey, you're blocked due to a complaint at one of our partner casinos." I find it perverse that this Hank insinuates a friendship and withheld the fact that Bizzo Casino and National Casino all belong together. I was deliberately harmed and ripped off. Even though I asked if my constant losses were because of a partner casino, they said each casino operates independently 😬, apparently not. Basically, this is a crime on their part. There should be legal recourse. Can the player protection association help?

Dear rbucheb5,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bizzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate what exactly is the problem? Did they close your account or withheld any amount of money? I will be waiting for your reply patiently.

Best regards,

Nick

Dear rbucheb5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.