The player from Chile had repeatedly tried to withdraw her winnings from the online casino, but all her attempts had been unsuccessful. The Complaints Team had reached out to her, seeking clarifications on her previous withdrawal history, KYC verification status, and the conditions under which she accumulated her winnings. However, the player did not respond to the queries within the extended 7-day period. As a result, we could not proceed with the investigation, which led to the rejection of the complaint.
Bizzo Casino - Player's withdrawal request keeps getting rejected.
Amount: $17,000 CLP
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
I've been trying to withdraw my money and keep getting rejected. I've attempted it several times but I'm still encountering the same issue.
Automatic translation:
Public
Public
8 months ago
Dear gilarinsemprun53,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
