Bizzo Casino - Player’s withdrawal is delayed due to account statement issue.

Ok so I made 2 deposits last night to Bizzo using funds that were on my ‘CoinSpot Mastercard’ but because I never receive SMS VERIFICATION codes when making a deposit it never goes through, so instead I just use it through my APPLEPAY wallet. Works fine that way! I ended up winning $2300 and tried withdrawing

Anyway the problem arose last night after I realised that CoinSpot don’t actually have statements for customers, u can only go into the app or webpage and its will show u a list of your transactions but that’s not good enough fr Bizzo casino! I would completely understand if my situation was different. I wrote to CoinSpot this morning and they confirmed that they don’t have statements but if I wanted I could create an API for a read only version of my account! I then emailed BIZZO and mo response so I then instant messages tomight and the guy was so rude! He was like u know what we require the statement with your name the deposit time and date etc which I would be so happy to give hin if it existed! I will attach the copy of the transcript of him implying this is all a lie!

i have also sent them screen shots of my UBank account which i use to fund my CoinSpot cause UBank ban gambling transactions! The payid I sent to CoinSpot is literally 2 minutes before my APPLEPAY transaction to Bizzo! I have also provided the screen shots from my APPLEPAY wallet but again cause it doesn’t have my name on the transaction list it’s no good neither! I have requested from apple my wallet account data which will show the deposit to Bizzo but they won’t accept that neither cause uts not a bank statement!! I’m so dam upset cause I’ve now got my Bizzo account up to $11,100..

I had no idea that CoinSpot don’t have statements for their Mastercard account holders, it’s so unfair! I can prove it’s my account if they just let me send them a video recording of me logging into my CoinSpot acount t and show them the transaction list. Or even let me sort out the API! It’s like they have this one requirement which I had no idea I couldn’t provide but I can provide a massive amount of evidence to undoubtedly prove it’s my transaction! Please help me 🙏🙏🙏

I waned to send the ichats I've had with their staff, especially how sarcastic and rude the guy was this evening when all I was trying to do was offer as much info to prove my transactions

Dear aaaaangelaanaconda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the bank statement? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika