The player from Austria faced a withdrawal issue where her winnings of 300€ were canceled due to an allegation of having multiple accounts linked to her IP address. She asserted that she was the only one using that address and was unsure how to resolve the situation. The issue was resolved when the casino confirmed that everything was okay and paid out the winnings. The complaint was marked as 'resolved' in the system.
Bizzo Casino - Player's withdrawal is confiscated due to account allegation.
Amount: €300
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Bizzo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
After successfully depositing several hundred euros and sending all the required documents ... I finally win 300€! The withdrawal was canceled because I allegedly have multiple accounts playing from my IP address! I am alone and no one else plays from my address! I've never had this kind of problem at any other casino... I have no idea how to resolve this!
Automatic translation:
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3 months ago
Hello sandraakrimi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Isn't it possible that you had an account in the past in this casino? Were you the only one ever logging into the casino from your device? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Hello bizzo Casino has checked and found that everything is okay...they paid out the money today
Automatic translation:
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3 months ago
Dear sandraakrimi,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
