The player from Chile requested a withdrawal of her winnings on the 17th, but the funds have not yet been deposited. Despite contacting customer service, she was told it would take an additional 5 days, which has not been fulfilled.
Bizzo Casino - Player's withdrawal has been delayed.
Amount: $250,000 CLP
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Bizzo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 37m 54s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello good evening my name is Jennifer or****on the 17th I made the withdrawal of my prize and they still haven't deposited it 
I contacted customer service and they told me it would take 5 more days and they didn't do it!!
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 days ago
Hello mideye1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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