The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Bizzo Casino - Player’s winnings haven’t been received yet.
Amount: €2,268
Bizzo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello dear casino guru team!
I've been a customer at this casino for a long time. Everything is verified and so far the payouts have always been approved within 2 hours and I actually always had the amount in my bank account within 24 hours, very commendable.
Now I am being denied a payout without further explanation..... (see e-mail history). Mere answer "not possible".
To date, I have always paid in the same way (instant transfer to Klarna) and always paid out in the same way (see screenshot), with "bank transfer". My account is always the same. Both the deposit method and the withdrawal via "bank transfer" are still available.
Another payment method would not be available to me at all.
Please help, thanks.
Best regards,
Mark
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1 year ago
Dear gizmooo666at,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
As you can see (last e-mail from the casino) a withdrawal to my bank account ("bank transfer") is refused. So I could wait a year for it......
I would be happy to send you the entire e-mail history.
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1 year ago
Translation
You can mark the complaint as closed. Problem solved.
Customer service at this casino but a disaster!
mlg
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1 year ago
Awesome news, gizmooo666at. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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