HomeComplaintsBizzo Casino - Player’s winnings have been confiscated.

Bizzo Casino - Player’s winnings have been confiscated.

Amount: A$1,357

Bizzo Casino
Safety Index:Above average
Submitted: 17 Jun 2024 | Case closed : 02 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Australia had won $1357.99 from a $20 deposit but was only allowed to withdraw $75 due to wagering requirements. The player's attempts to contact customer support were ignored. We attempted to gather more information but received no response from the player. Consequently, the complaint was rejected due to the lack of communication.

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5 months ago

Not one person has even attempted to fix or compromise a thing for this massive mistake now the chat won't work because use know I'm right and just don't want ti admit you have stolen my money I won $1357.99 after I asked for a bonus from my $20 deposit it said I had to wager 40x but then out of no where it took it all left me $75 and said that was all I could have of my winnings! Do not recommend this site they are lying and thieving Muppets!

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5 months ago

Hello Redman1488,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim? When was the last time you spoke to the casino and what was it about? Did the casino specify why was your balance confiscated?

Looking forward to your answer.

Regards,

Nick

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5 months ago

Dear Redman1488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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