The player from Australia had won $1357.99 from a $20 deposit but was only allowed to withdraw $75 due to wagering requirements. The player's attempts to contact customer support were ignored. We attempted to gather more information but received no response from the player. Consequently, the complaint was rejected due to the lack of communication.
Bizzo Casino - Player’s winnings have been confiscated.
Amount: A$1,357
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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Public
4 months ago
Not one person has even attempted to fix or compromise a thing for this massive mistake now the chat won't work because use know I'm right and just don't want ti admit you have stolen my money I won $1357.99 after I asked for a bonus from my $20 deposit it said I had to wager 40x but then out of no where it took it all left me $75 and said that was all I could have of my winnings! Do not recommend this site they are lying and thieving Muppets!
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4 months ago
Hello Redman1488,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you claim? When was the last time you spoke to the casino and what was it about? Did the casino specify why was your balance confiscated?
Looking forward to your answer.
Regards,
Nick
