The player from Australia had difficulties withdrawing his winnings from a 150 AUD deposit. The casino had seized his winnings due to a dispute over a 40 AUD bet. The player argued that his winnings were obtained using his actual balance, not bonus money. After reviewing the player's betting history and the casino's bonus terms and conditions, we found the casino's actions justified. The player had placed bets exceeding the maximum limit while an active bonus was in play, which was against the casino's rules. Therefore, the complaint was rejected.
Bizzo Casino - Player's winnings have been confiscated.
Amount: A$2,300
Bizzo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Bizzo Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Ive made a 150 deposit and won money fair and square, but they are claiming all my winnings in spite of one bet of 40 aud. I have the bet history.
Please help me with this.
I was not even using the bonus money, but i think it was active
i won the money with my real balance
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8 months ago
Dear Henry9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:
1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 40 HRK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 25 RON, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.
Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Thank you for your email. I have reviewed your betting history and, unfortunately, the casino was justified in confiscating your winnings. This is because you placed three bets of AUD 40 and one bet of AUD 60 during the time when your first deposit bonus was still active. It is crucial to adhere to the bonus rules and exercise caution when placing bets while playing with an active bonus.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
