Bizzo Casino - Player’s winnings from promotional play have been voided.

Prelievo inizialmente rifiutato per motivazione inesistente in quanto sono 2 anni che deposito tramite Coinbase, successivamente dopo aver parlato con un operatore on line ho richiesto nuovamente il prelievo che è stato questa volta rifiutato per altra motivazione: puntata massima non consentita di 7 NZD equivalente a 4 EUR/USD, confiscandomi illegittimamente le vincite. Leggendo i loro termini e condizioni non si capisce come su 22BET, 20BET e NATIONAL CASINO la puntata di 7 NZD mi è stata sempre permessa (nonostante su National Casino viengono riportati gli stessi valori di Bizzo Casino) mentre qui no, considerando che l'operatore ed il gestore è sempre lo stesso così come le condizioni dovrebbero essere chiaramente identiche. Tengo a precisare che ho 4 conti gioco aperti da anni con la Technosolutions Group avendo sempre fatto attenzione a rispettare i loro T&C. Evidentemente siamo in presenza di un errore di scrittura in quanto le relative equivalenze da EUR a CAD/AUD/NZD non corrispondono per niente.

Dear Nemokid,

Thank you very much for submitting your complaint. To begin with, I am not sure how you came to the conclusion that sister casinos must have the same terms. Please understand that each casino is unique and each casino can set their General T&Cs and Bonus T&Cs as they wish whether or not it has any sister casinos.

I have checked bonus terms and conditions, and this is what I found:

"1e. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN /125 CZK / 600 JPY / 30 BRL. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Bizzo Casino reserves the right to confiscate the winnings."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, since I clearly see that you breached this term numerous times, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Best regards,

Kristina

Nemokid, this is the 58th complaint you have submitted so far. I am pretty sure you are a skilled enough player to know how maximum allowed bet and bonus T&Cs work. There is no set of rules that would legally bind sister casinos to all have the same T&Cs. They are all allowed to offer different bonuses with different bonus conditions. This casino clearly shares the correct information on its website, and just because one sister casino has a specific maximum allowed bet you cannot assume that it is applied everywhere else.

Moreover, I am also pretty sure you understand that the currency exchange rate fluctuates, therefore casinos use a fixed amount as it would be impossible to change Bonus T&Cs every day. You know we agreed with you many times in all your complaints and tried to help you when we could, but we cannot support you further in this case.

Please, read the T&Cs that the casino shares on its website (not the sister casino website) carefully next time and we would all appreciate it if you stopped finding excuses for your own mistakes. After gathering all the necessary information I am forced to reject this complaint as unjustified. Thank you for understanding.

The player informed us that the casino reconsidered its decision and returned all winnings to his account. After confirmation from the casino, we changed the complaint from rejected to resolved.