The player from Italy has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
I deposited NZD 149.57 in BTC via Coinbase on the 3rd of this month on the site in question but the money was never credited to the gaming account , even though the transaction was confirmed and the money was present in the dedicated wallet. The casino rejected this transaction with an absurd excuse, claiming that the amount was not identical to the originally declared amount of NZD 150.00. The thing that surprises me is that I have been registered here for years without ever having had problems of this type and as a VIP customer I also asked the VIP manager for clarifications who unfairly pointed me out as responsible for the failed credit, not having deposited the exact amount Exactly. Usually all the amounts I have deposited to date have never coincided with the selected starting amount , certainly not my fault but due to the volatility of the bitcoin but the same both in default and in excess have always been credited in less than 10 minutes in the game account without any problem whatsoever. I don't understand why this time my deposit was rejected for no real reason when they could credit it as they always did directly into the game account regardless of the amount selected at the start!
Is there any relevant communication that you could forward to petronela.k@casino.guru, please?
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nemokid, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru