The player from Germany made a deposit via Noda Pay on May 12, but the deposit wasn't credited to his casino account. Despite the immediate realization as a real-time transfer from his bank, the casino claimed it would take time. We advised the player to contact the payment provider for investigation, noting it could take up to a month. The player confirmed contacting the provider, who asserted that the payment had been sent to the casino. However, due to the player's lack of response, the complaint was closed without resolution.
Bizzo Casino - Player's deposit delayed in processing.
Amount: €20
Bizzo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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6 months ago
Translation
Hello everyone.
I made a deposit via Noda Pay on 12.05 and it has not yet been credited to my account to this day.
The amount was immediately booked as a real-time transfer from my account. The casino says it takes time, which I cannot understand, as all other deposits via Noda have been and are immediately confirmed.
PS: At Bizzo, the time is displayed in UTC, therefore it shows 23:36 as the time, while my bank shows 01:37.
Automatic translation:
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6 months ago
Dear TranceBabe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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6 months ago
Translation
I have already contacted the payment provider. From their side, the payment was sent directly to the casino on the same day. Therefore, the problem must apparently lie with Bizzo Casino.
Automatic translation:
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5 months ago
I fully understand your frustration, TranceBabe.
As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 22 days to allow the transaction one full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
